Grounded, Strategic, and People-First Operations Management for Creative CEOs Who’ve Outgrown Doing it on Their Own

Need someone who will fully own your operations so you can focus on growth, leadership, and delivering your expertise to your community? That’s me!

LET’S DO THIS

You weren’t meant to carry it all.

But right now, it feels like your entire business is balanced on your shoulders and it’s heavy.

You’ve built something real. You’ve got steady sales, a solid team, and consistent revenue. But behind the scenes? You’re still managing operations with nothing other than grit, outdated Google Docs, and vibes.

The business is growing, but your systems haven’t caught up. And frankly, you’re tired of duct-taping things together while pretending it’s fine. That’s where I come in.

I’m Chynna — no-fluff, people-first, Online Business Manager (OBM) who partners with multi-six and seven-figure creative entrepreneurs. My goal? Bringing calm, clarity, and actual strategy to the swirl of chaos.

At Byte Bodega, I provide full-service OBM support to help you step out of the daily grind and into the leadership seat your business needs. (Because you can’t grow while spinning your wheels!)

This is real help from someone who’s not afraid to tell you what’s broken and will be there to help you fix it.

What does OBM Support at Byte Bodega Look Like?

This isn’t VA support. This isn’t just another “systems set up” service.

And it’s definitely not about slapping together half-baked solutions with a plug-and-play Airtable template and leaving you to it. This is strategic operations management — built for creative founders who’ve hit that growth stage where what used to work just…doesn’t anymore.

Chynna Benton headshot

As your OBM, I go beyond being someone to just “help out.” Instead, I’ll take care of:

  • Leading your team of contractors with less hand-holding and more clarity
  • Turning messy backends into sustainable systems
  • Reducing expenses and decision fatigue without compromising your creative energy

If you’ve been searching for online business management services that go beyond surface-level support — you’re in the right place.

I WANNA LEARN MORE

OBM Services That’ll Lighten the Load and Strengthen your Foundation

Short tumbler with red beverage and 3 ice cubes

Team Management & Leadership

I’ll manage your day-to-day team communication, oversee task delegation, and make sure everyone knows what they’re doing and when. I’ll streamline your meeting cadence, clean up internal workflows, and step in to lead hiring, onboarding, and role transitions (especially when it’s time to shift responsibilities or level someone up).

lobster

Systems & Process Optimization

We’ll audit your tools, automations, and backend systems so your team isn’t confused about where to go or what to use. I’ll create SOPs people will actually use so you can fill in the gaps when team members are out sick, on mat leave, etc. And we’ll align your systems with how your business runs instead of trying to fit a mold that doesn’t work for your brain.

Coffee cup and saucer

Project & Launch Planning

From mapping timelines to coordinating moving pieces across projects, I’ll build action plans your team can easily follow. I’ll keep launches on track without the last-minute chaos, and help turn big ideas into clear deliverables with realistic pacing.

Open book

Strategic Operational Oversight

I’ll flag organizational bottlenecks, identify holes in your delivery model, and review your P&L with fresh eyes for smart cost-saving opportunities. You’ll also gain trusted partner who can gut-check ideas, help you prioritize, and talk you through the messy middle (complimentary “Bitch Sessions with Chynna” included!)

This is online business management that’s grounded, strategic, and people-first, coming directly to you from someone who’s seen the inside of a lot of “organized chaos” (and knows how to clean it up without making you feel bad about it).

How It Works

This isn’t a plug-and-play systems setup. It’s a real partnership and like any great relationship, it starts with trust, honesty, and a little strategy magic.

Here’s what you can anticipate while working together during the first 90 days:

Chynna with fall leaves

Month Zero: Getting Down to Business

First up: a candid, 100% judgment-free strategy session where we map out what’s working, what’s overwhelming, and where you really want to go. Buckets of emotional support ice cream are optional — but encouraged.

Month One: The Shift Begins

Behind the scenes, I’ll audit your team, tools, processes, and priorities so we can start to build the operations action plan that matches your growth (not just your current to-do list).

I’ll poke holes in everything I can find so we know what fires need to be put out first and help you prioritize it all accordingly. Expect a bit of breathing room to set in.

Chynna Benton on phone in park
Chynna in front of Prudential Building

Month Two: Rhythm & Structure

I’ll start to delegate tasks to the team and get your systems talking to each other. I’ll track progress, update you weekly, and start redirecting team questions away from your inbox and into mine. 

You’ll start to see better workflows, cleaner communication, and a team that knows what to do and who to ask (hint: not you). You’ll start to feel the shift from reactive to proactive leadership.

Month Three: You’re the Visionary Again

You’ll have a trusted partner running the day-to-day while you reclaim your time, space, and strategy seat. 

We’ll meet weekly, discuss progress, and keep your projects (and team) moving forward, all in support of your big-picture goals.

Chynna Benton standing in the middle of a park filled with trees and grass. She is wearing blue jeans, a red and white long sleeved shirt, and is wearing her hair down. Bith her hands are on her hips and she is smiling at the camera.

The People-First Difference

Being a great OBM isn’t just about checklists and tools.

It’s about people. Communication. Culture. Trust.

Yes, I’m here to manage your systems, streamline your workflows, and hold the backend down—but just as important is how I show up inside your business.

When we work together, you’re not just getting strategy and structure. You’re getting someone who:

  • Sees what you’re holding (because running a business can be heavy as hell)
  • Brings order without adding rigidity
  • Supports your team without steamrolling their voices
  • Challenge you when needed—with kindness, always

And it’s not just my clients who feel the shift—it’s their teams, too.

Chynna sitting outside under fall tree in white tshirt and jeans smiling directly at the camera, hair blowing in the breeze

“She is always around to brainstorm ideas, and I love that she is able to find operational gaps that my creative brain isn’t the best at seeing. She is phenomenal at what she does, and not to mention, also a great human being.”

Ashton Hoot, Copywriter and Designer

“Chynna is the kind of team member who will suggest avenues and solutions to your entrepreneurial problems that you likely never considered because they seemed out of your depth. And yet, she is the type of Business Manager that can deliver those solutions in a way that has you convinced they were in your wheelhouse all along.”

Amanda O’Green, VA for Creatives

Whether you call it Online Business Management, Fractional COO support, or simply “thank god someone else is finally handling this” — my role is to help your business feel lighter, smarter, and more human again.

What Changes When I’m in Your Corner

Real OBM Results from Byte Bodega Clients

Our work together goes beyond conceptual ideas and generic support. Instead, we’ll work together to find solutions that are tangible with measurable progress you can feel.

Here’s what my clients have experienced:

  • Eliminated the need for weekly team meetings (saved 6+ hours/month)
  • Increased live launch conversions by 275% for a paid membership after fixing messaging + positioning
  • Reduced team costs by $1,800/month after an org chart review
  • Cut $450/month in subscription costs with a P&L review
  • Streamlined hiring + delegation processes with PM system updates
  • Paused non-performing membership trainings to give back time to the CEO after SWOT analysis

When your business runs smoother, everything works better: Your profit, your team, and your sanity.

What This Looks Like for You

Most CEOs think they need to be the project manager, the coach, the VA, and the visionary all at once.

When what they really need is someone they trust to step in, make some of the decisions on their behalf and run the damn thing for them. But wtf does that mean and look like in the day to day? 

Below are a few real client projects I’ve led from start to finish to give you a vision for what working together long-term looks (and feels!) like.

Full-scope event execution for a client’s most loyal community members

I took the lead on everything from venue research and contract negotiations to team management and real-time logistics. I built the full event timeline, coordinated vendors and speakers, and traveled on-site to oversee implementation so my client could focus on connecting with their community instead of managing the chaos BTS.

I also led the marketing strategy and execution for ticket sales, working closely with the creative and copy teams to plan out campaign timelines, email sequences, and promotional pushes that filled the room with their most engaged audience.

Turned a flat opt-in into a multi-funnel strategy aligned with her ideal client.

My client’s free workshop wasn’t converting, so I watched the full session, audited the pitch flow, and gave targeted recommendations to improve delivery and tighten the CTA. I also helped her strategize brand-new lead magnets that spoke directly to her ICA’s pain points giving her multiple pathways to attract and segment new leads. As her team created the assets for the lead magnets, I reviewed everything to ensure nothing was slipping through the cracks and was optimized for conversion.

To make the most of her existing content, I reviewed her library of past content to identify what could be repurposed into a low-ticket tripwire product so she could have a smart, scalable way to offset ad costs and build her like-know-trust factor.

Rebuilt the hiring process to bring in the right person and set them up to thrive.

My client needed someone to fully own their community management, but didn’t have the time (or systems) to manage a proper hire. I took the lead on the entire process: writing the job description, managing applications, screening candidates, and leading interviews.

Once we made the hire, I created a clear onboarding plan, including training docs, SOPs, and a 90-day success roadmap. I facilitated team integration and managed communication between the new hire and the rest of the org, so the CEO could stay focused on leading — not onboarding.

Simplified the tech stack and saved $450/month without disrupting the team.

After noticing bloated subscription costs and overlapping tools, I ran a full audit of the client’s backend systems and platforms. I identified redundancies, eliminated unused software, and recommended more cost-effective alternatives that better supported the team’s actual workflow.

Once we made the changes, I updated internal documentation, streamlined access, and ensured the team could confidently navigate the new systems without pinging the CEO for logins, links, or “where do I find…?” questions every other day.

Turned vague priorities into clear projects the team could actually execute.

My client had big goals with her new YouTube Channel but no system for producing content. I created a custom editorial calendar and task flow that matched her leadership style and the way her team actually worked.

We mapped out deliverables, timelines, and ownership across every step, then implemented the plan inside Asana and Slack so the entire team could stay aligned without extra meetings. I also built reusable templates so the rhythm could repeat video after video — no reinvention required.

Created a seamless, in-person experience for an 8-person virtual team.

For a fully remote team, I planned a 4-day retreat designed to foster connection, collaboration, and strategic planning—without the usual travel stress. I led the full process: researching and booking the Airbnb, managing the budget, planning the daily agenda, and coordinating travel logistics for every team member flying in.

I handled dietary needs, recreational activity scheduling, car rentals, and even created welcome packets so the team felt supported and organized from the moment they got the invite. The result? A relaxed, energizing team experience that built real momentum going into the next year without pulling the CEO into planning mode.

THIS IS WHAT I’VE BEEN LOOKING FOR

You don’t have to take it from me.

These are two real clients who trusted me with their team, systems, and well… their entire business.

They came out the other side with more clarity, less stress, and a business that finally felt like it worked for them instead of because of them.

Meet Latasha Doyle

CEO of a boutique copywriting agency that juggles multiple companies and revenue streams

Before: Latasha was doing it all: launching, managing HR/employees, writing client copy, and handling backend logistics across three businesses (all sister brands to her biz).

After: I stepped in to help her set (and enforce 😉) healthy client boundaries, simplify task delegation for her team, and plan big-picture projects. She finally had space to work less, hire qualified support and delegate with more confidence knowing the documentation was available to support her team when she couldn’t be.

Chynna and Latasha sitting at a dining table working and laughing
READ OR WATCH LATASHA’S STORY

Meet Tamara Bennett

CEO of a crafting membership community with a growing team and complex backend

Before: Tamara was stuck in the weeds of team messages from 5(!!!) different platforms, last-minute live plan planning, and a team that relied on her for everything. She had a clear vision but zero time to focus on it while putting out constant fires.

After: We tightened up her launch strategy, delegated with clarity, and created communication systems that cut down her involvement by half. Her team got what they needed. She got her time back.

chynna benton and tamara bennett standing in photo booth at southern adoornments decor event
READ OR WATCH TAMARA’S STORY

Is OBM Support Right for you?

This is for you if:

  • You’re running a multi-6 or 7-figure creative business with a team
  • You’re juggling way too much behind the scenes and you’re ready to let someone else take the reins
  • You want a strategic partner who’s not afraid to make suggestions, challenge your thinking, and keep things moving
  • You’re a mission-driven course creator, paid membership owner, agency founder, or service provider with a growing team and real backend needs
  • You’re fine with emojis, exclamation points, and the occasional f-bomb 😅
  • You believe in inclusive, welcoming businesses: Where everyone belongs, no matter their background, religion, sexual identity, or lived experience
  • You have the budget to sustain long-term, strategic support. (Monthly retainers start at $2,800/month)

This probably isn’t the right fit if:

  • You’re looking for VA or admin-level support
  • You want someone to plug into a system that doesn’t have much flexibility instead of helping you evolve it
  • You’re not quite ready to collaborate, delegate, or be challenged in the way you lead
  • You are looking for a single team member to strategize and implement with you
  • You expect an instant fix without investing time upfront to get systems and team dynamics in place
  • You don’t have a proven signature offer that your audience loves and actively pays for
  • You’re not looking for a long-term partnership of a year or more
  • You’re not aligned with inclusive values or safe, affirming work environments

You Don’t Have to Keep Doing It All Alone

There’s nothing wrong with you. You’re not a bad business owner. You’re just doing the job of three people and your business has outgrown that.

You’ve built something powerful. Now it’s time to build the support it deserves.

If you’re ready to stop carrying the weight of the BTS alone and start showing up as the visionary your business really needs—I’d love to help you get there.

Monthly investment starts at $2,800/month.

I WANNA LEARN MORE

A Note From Chynna

I didn’t start Byte Bodega 7 years ago because I’m a nerd who loves project plans and color-coded spreadsheets (though… I kinda am).

I started this business because I saw too many brilliant, creative founders drowning behind the scenes of something they loved.

You’ve built something real because you’re smart and capable. But you’re not supposed to scale it alone, especially not while silently juggling a backend that’s running on fumes and crossed fingers.

That’s where I come in. Not with judgment. Not with perfectionism. But with deep care, strategic clarity, and the willingness to tell you the truth even when it’s uncomfortable.

Because you deserve more than temporary fixes and surface-level help. You deserve a business that supports your life, your team, and your values – not one that burns you out in the name of growth.

And if you’re ready for a partner who can take things off your plate without worrying if they’ll really take ownership — I’d be honored to help.

Chynna sitting on the living room floor on patterned carpet looking off to the side of the room